We’re looking for a:

IT Specialist

Twisthink is looking for an enthusiastic IT specialist to support the growth of our information technology systems and capabilities. Our team is growing quickly, and we need someone willing to engage quickly and support a wide range of systems and users. At Twisthink, we look for individuals who are passionate about technology, business, and design. No two days are the same, so it is important to be resourceful and driven to learn daily. If you are looking for a flexible work environment with a collaborative team, this role will be great for you!

In this role you will assist the day-to-day IT support for our team while also helping to maintain, upgrade, and expand our IT capabilities. In our work for our clients, we strive to create amazing experiences, and that passion extends to our internal IT capabilities. To be effective in IT at Twisthink, it is critical to be passionate about serving people. The tools and technologies are the how… the people are the why.

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Essential Responsibilities

  • Provide day-to-day IT support for the internal Twisthink team’s use of our IT systems
  • Respond to calls, emails and walk-up IT related questions or issues
  • Maintain Twisthink servers and systems – Shared Drives, VPN, Microsoft 365, Slack
  • Perform audits of Twisthink IT systems
  • Support the implementation of new tools and systems
  • Setup and manage new IT assets (largely new laptops)
  • Assist with onboarding new users
  • Research and learn about new IT best practices, standards, and products
  • Build relationships and collaborate with vendors

and Skill

  • 3-5 years of experience and focus on design strategy and human centered design.
  • Providing understanding of design research gaining qualitative and quantitative insights.
  • Effective communication skills and ability to share core ideas with a variety of stakeholders.
  • Demonstrates poise, competence, and hospitality when engaging clients face-to-face.
  • Ability to visualize ideas anywhere from journey mapping to concept ideation.
  • Desire to work effectively in a fast-paced project oriented entrepreneurial environment.
  • Familiar with Adobe Creative Suite, Miro etc.

Why work at Twisthink?

  • Ability to work on a variety of projects keeping each day new and exciting.
  • Work in an inclusive, fun environment that puts a lot of emphasis on culture.
  • Be included in quarterly business reviews that provides transparency.
  • Work hard, play hard. We spend a lot of time together as a team and are committed to making that experience as enjoyable and fruitful as possible for you, our organization, and our clients.
  • Enjoy a health-centric work environment – all intended to help you (and us) reach peak potential.


Twisthink ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

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