How to shift your focus from the final result to the full experience
When it comes to digital products and services, businesses must adopt a holistic perspective, considering the full end-to-end experience. By shifting focus from the end result to the entire journey, businesses can ensure that every interaction contributes to a seamless and delightful customer experience.
In order to navigate this complexity, one powerful tool comes to the forefront: Service Blueprints. In this video, hear from Stephanie Szemetylo, Design Strategist at Twisthink, about how this tool helps uncover pain points, identify areas of opportunity, and enhance strategy creation.Read the related blog